We offer minimal to full comprehensive support for access to expert advice and fast issue response around the clock! Providing on-site and remote support, with expertise across all of your infrastructure needs, we are one of the most successful support providers throughout Australia.
We’ve delivered IT solutions for over 450 clients including SMEs in the financial, accounting and medical industries.
With 24/7 IT care and fast issue response, you can focus on maximising company uptime.
Each business is unique and so are their IT needs. Try one of our unique tailored plans.
Our IT experts will ensure your systems are stable and your information is protected.
Bigfish are experts in around the clock secure and reliable IT maintenance and support services. This includes cloud services, telecommunications support, and IT strategy. We understand the importance of data security, confidentiality and the need for dependable systems that won’t let you down in your busiest times.
Bigfish works with leading software companies and carefully planned systems to provide high performing and fast solutions, all the while ensuring data integrity and uptime tp support businesses in Melbourne for all IT needs.
Big Fish Tech have demonstrated their understanding of the limitations and idiosyncrasies of the healthcare environment, especially in relation to the security and management of health data. We continue to be impressed with their customer service and ability to follow tasks through to completion. Bigfish have been invaluable when representing our interests to other vendors such as software providers and secure messaging services. They provide a high level of care and problem solving skills.
As an accounting firm, having our entire network 100% operational is crucial and Bigfish is immediately responsive if we ever have any glitches. The Bigfish team have always delivered for us and understand that business continuity is essential for us. Not only are they available to deal with problems, they have also established preventative maintenance routines and appropriate cyber-security defences that protect our systems, we couldn’t be more pleased with the level of service Bigfish provide.
We have relied on the Bigfish team for IT services since 2011. Their service and reliability is outstanding, proactive alerts and quick response time keeps any downtime to a minimum. We recommended Bigfish to our clients.
In a busy medical clinic, having a IT provider that partners with us in every area of IT and communications has been fantastic. The level of service and professionalism from the team at Bigfish has been outstanding. Working with a provider who we can trust to provide sound advice and support has been invaluable to us.
The Cloud means you are using offsite hardware and software to deliver a service to you. Bigfish has extensive cloud infrastructure and solutions that we control end to end so that we can deliver fast, reliable and cost effective cloud solutions to you. By using the cloud you no longer need to invest in expensive hardware and software yourself but can simply turn on (or off) services as they are needed. The cloud has been around since the Internet started, however more recently has become increasingly popular as more and more services can be reliably moved to the cloud. Everyone’s needs are unique so we will work with you to make the most out of cloud services.
Yes – we are the first point of call for all of your IT needs. To find out more about our experience with your specific software please contact us to discuss further. Popular software programs that we have extensive experience in supporting and maintaining includes MYOB, Xero, Intuit, Genie, ZedMed, Best Practice and Oasis – and the list goes on. After providing IT support for almost 20 years we have extensive experience across a wide range of programs.
Virtualisation makes the most of your IT investment by running multiple systems on one piece of hardware. This in turn allows for extra fast recovery and migrations as well as expansions and moves. Our Melbourne Data Centre uses virtualisation to improve redundancy and provide the highest levels of uptime to provide you the reliability that your cloud IT services need.
If your business cannot last without your critical data and programs then it needs a Disaster Recovery Plan. We can affordably store your data and provide guaranteed uptime to remove the stresses and problems associated with data management. Machines and hardware will fail, hackers use new technologies, people will make mistakes and nature is unpredictable – due to all of these things you need a disaster recovery plan to ensure your information is available at all times.
Yes you can! Unlike an in-house team, you can manage your IT costs daily! You can even turn off and on at any point in time our optional extras. With manageable billing and IT support that’s responsive and effective, you can focus on what’s really important; your business.
