Managed IT Support

IT Services to take your business to a whole new level.
Trusted since 1999.

Managed IT Support

IT Services to take your business to a whole new level.
Trusted since 1999.

Flexible Onsite & Remote Support

We offer minimal to full comprehensive support for access to expert advice and fast issue response around the clock! Providing on-site and remote support, with expertise across all of your infrastructure needs, we are one of the most successful support providers throughout Australia.

450+ Happy Clients

We’ve delivered IT solutions for over 450 clients including SMEs in the financial, accounting and medical industries.

IT support 24/7

With 24/7 IT care and fast issue response, you can focus on maximising company uptime.

Tailored IT Strategy

Each business is unique and so are their IT needs. Try one of our unique tailored plans.

Protection & Stability

Our IT experts will ensure your systems are stable and your information is protected.

BIGFISH TECHNOLOGY SPECIALISE IN A VARIETY OF INDUSTRIES

Small to Medium Enterprise IT Support

Bigfish are experts in around the clock secure and reliable IT maintenance and support services.  This includes cloud services, telecommunications support, and IT strategy.  We understand the importance of data security, confidentiality and the need for dependable systems that won’t let you down in your busiest times.

IT Support Melbourne

Bigfish works with leading software companies and carefully planned systems to provide high performing and fast solutions, all the while ensuring data integrity and uptime tp support businesses in Melbourne for all IT needs.

MANAGED IT PLANS

ESSENTIAL SUPPORT

  • Anti-virus
  • Security Essentials
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PROACTIVE MONITORING & MANAGEMENT

  • Anti-virus
  • Security Essentials
  • Microsoft Windows Patch management
  • & reporting
  • After hours support for critical issues
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FIXED PRICE IT SERVICES

  • Anti-virus
  • Security Essentials
  • Microsoft Windows Patch management
  • & reporting
  • After hours support for critical issues
  • Web protection filtering
  • Network hardware support
  • Unlimited application support
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Frequently Asked Questions

What is the cloud?

The Cloud means you are using offsite hardware and software to deliver a service to you. Bigfish has extensive cloud infrastructure and solutions that we control end to end so that we can deliver fast, reliable and cost effective cloud solutions to you. By using the cloud you no longer need to invest in expensive hardware and software yourself but can simply turn on (or off) services as they are needed.  The cloud has been around since the Internet started, however more recently has become increasingly popular as more and more services can be reliably moved to the cloud.  Everyone’s needs are unique so we will work with you to make the most out of cloud services.

Do you Support our Software?

Yes – we are the first point of call for all of your IT needs. To find out more about our experience with your specific software please contact us to discuss further. Popular software programs that we have extensive experience in supporting and maintaining includes MYOB, Xero, Intuit, Genie, ZedMed, Best Practice and Oasis – and the list goes on. After providing IT support for almost 20 years we have extensive experience across a wide range of programs.

What is virtualisation?

Virtualisation makes the most of your IT investment by running multiple systems on one piece of hardware. This in turn allows for extra fast recovery and migrations as well as expansions and moves. Our Melbourne Data Centre uses virtualisation to improve redundancy and provide the highest levels of uptime to provide you the reliability that your cloud IT services need.

Why do I a need Disaster Recovery Plan?

If your business cannot last without your critical data and programs then it needs a Disaster Recovery Plan. We can affordably store your data and provide guaranteed uptime to remove the stresses and problems associated with data management. Machines and hardware will fail, hackers use new technologies, people will make mistakes and nature is unpredictable – due to all of these things you need a disaster recovery plan to ensure your information is available at all times.

Can I choose what is included in my IT Managed Service?

Yes you can! Unlike an in-house team, you can manage your IT costs daily! You can even turn off and on at any point in time our optional extras. With manageable billing and IT support that’s responsive and effective, you can focus on what’s really important; your business.

Ready to drive your business further?

Thank you for your message.
You will hear back from one
of the Big Fish Tech team in
less than 24 hours!.

Ready to drive your business further?

Thank you for your message.
You will hear back from one
of the Big Fish Tech team in
less than 24 hours!.