Industry Leaders
We work with leading software providers in the industry such as Microsoft, Google and Amazon to deliver the best online environment tailored to your needs.
Cloud Services
Partnering together to deliver efficiency, security and reliability.
Secure and Simple
We host your data on our secure servers, leaving you free to access your business essentials at anytime from anywhere in the world. Security and reliability is our core focus.
Virtual Private Servers
Forget about the outlay of expensive hardware whilst still enjoying all the benefits of an in-house server.
Hosted Email
Access your emails however you need and at any time by storing them in the cloud
Security
Damaging spam, viruses and malware can be stopped before they even hit your system.
Online Backup
Important business data is protected and can be recovered easily with remote, secure backups.
File Sharing
Ensure daily success in the workplace with easy collaboration and file sharing.
Online Support
Local and experienced support can be relied upon for all of your business' IT needs.
PROVIDING TELECOMMUNICATION SERVICES FOR ALL INDUSTRIES
Medical IT Support
Bigfish are experts in around the clock secure and reliable medical IT services. This includes Result Downloaders, Remote Access, Genie, ZedMed, Best Practice and Oasis just to name a few. We understand the importance of data security in maintaining patient confidentiality and the need for dependable systems that won’t let you down in your busiest times.
Finance & Accounting IT
Bigfish look after Melbourne’s most trusted accounting and finance firms. We work with the leading software companies and provide carefully planned systems to provide high performing and fast solutions, all the while ensuring data integrity and uptime.
Big Fish Tech have demonstrated their understanding of the limitations and idiosyncrasies of the healthcare environment, especially in relation to the security and management of health data. We continue to be impressed with their customer service and ability to follow tasks through to completion. Bigfish have been invaluable when representing our interests to other vendors such as software providers and secure messaging services. They provide a high level of care and problem solving skills.
Helen Yaacoub - Development & Project Manager Blackburn Clinic
As an accounting firm, having our entire network 100% operational is crucial and Bigfish is immediately responsive if we ever have any glitches. The Bigfish team have always delivered for us and understand that business continuity is essential for us. Not only are they available to deal with problems, they have also established preventative maintenance routines and appropriate cyber-security defences that protect our systems, we couldn’t be more pleased with the level of service Bigfish provide.
Bruce Saward - Principal Saward Dawson
We have relied on the Bigfish team for IT services since 2011. Their service and reliability is outstanding, proactive alerts and quick response time keeps any downtime to a minimum. We recommended Bigfish to our clients.
Lee Rennie - Practice Manager LDB Group
In a busy medical clinic, having a IT provider that partners with us in every area of IT and communications has been fantastic. The level of service and professionalism from the team at Bigfish has been outstanding. Working with a provider who we can trust to provide sound advice and support has been invaluable to us.
Warren Butterworth - Executive Officer North Mitcham Clinic
Frequently Asked Questions
What is the cloud?
The Cloud means you are using offsite hardware and software to deliver a service to you. Bigfish has extensive cloud infrastructure and solutions that we control end to end so that we can deliver fast, reliable and cost effective cloud solutions to you. By using the cloud you no longer need to invest in expensive hardware and software yourself but can simply turn on (or off) services as they are needed. The cloud has been around since the Internet started, however more recently has become increasingly popular as more and more services can be reliably moved to the cloud. Everyone’s needs are unique so we will work with you to make the most out of cloud services.
Do you Support our Software?
Yes – we are the first point of call for all of your IT needs. To find out more about our experience with your specific software please contact us to discuss further. Popular software programs that we have extensive experience in supporting and maintaining includes MYOB, Xero, Intuit, Genie, ZedMed, Best Practice and Oasis – and the list goes on. After providing IT support for almost 20 years we have extensive experience across a wide range of programs.
What is virtualisation?
Virtualisation makes the most of your IT investment by running multiple systems on one piece of hardware. This in turn allows for extra fast recovery and migrations as well as expansions and moves. Our Melbourne Data Centre uses virtualisation to improve redundancy and provide the highest levels of uptime to provide you the reliability that your cloud IT services need.
Why do I need a Disaster Recovery Plan?
If your business cannot last without your critical data and programs then it needs a Disaster Recovery Plan. We can affordably store your data and provide guaranteed uptime to remove the stresses and problems associated with data management. Machines and hardware will fail, hackers use new technologies, people will make mistakes and nature is unpredictable – due to all of these things you need a disaster recovery plan to ensure your information is available at all times.
Can I choose what is included in my IT Managed Service?
Yes you can! Unlike an in-house team, you can manage your IT costs daily! You can even turn off and on at any point in time our optional extras. With manageable billing and IT support that’s responsive and effective, you can focus on what’s really important; your business.
Ready to drive your business further?