Price Increase 2021

Frequently Asked Questions

Why is there a price rise?

  • Inflation
  • Training & Development

Why has this taken so long?

  • We have worked to drive
    • Optimisation
    • Automation
    • Efficiencies
  • There has come a point where in order to provide our high level of service that prices do need to increase

How can I get cheaper rates?

  • Monthly Block Hours

Haven’t Costs Come Down?

  • Yes, the cost of compute power and cloud has driven costs down in many areas but we also demand more of our computers so buying what is in 3 years ago today would not be wise as we need more power today
  • Labour costs have not come down and these changes are significantly impacted by labour costs which in Australia over the last 9 years have gone up

Call Out Fee

  • For a long time Call Out Fee has been wrong – we have chosen to wear this for as long as possible to keep things simple
  • COVID has changed how things are working

Are you competitive?

  • Absolutely. We focus on providing the best service in our industry and we have an incredible team of talent people who deliver this incredible service. The costs that we charge for the service we provide are extremely competitive. Every week we are contacted by businesses who switch to Bigfish for our service and competitive prices. There are always going to be cheaper providers, but they will never provide the service, uptime, professionalism and quality support that Bigfish does

Call Out Fee

  • For a long time Call Out Fee has been wrong – we have chosen to wear this for as long as possible to keep things simple
  • COVID has changed how things are working

Have you considered off-shoring to save costs?

  • Since Bigfish started we have always been 100% Melborune based – we believe this is good for Australia
  • We are always reviewing this and if there are opportunities

Do you have a consulting price list that covers all fees and charges?