Case Study: Peak Season, Seamless Move
6 November 2025
By Jenna Polson | Case Study | No Comments
Overview:
WHO: LDB Group Australia, a respected accounting and advisory firm operating since 1986.
With in-house expertise across tax, superannuation, wealth and property, LDB helps clients navigate their financial journey from start to finish. Their clients value their collaborative approach, offering a range of expert advisors through one trusted firm.
Bigfish Technology has been their chosen IT partner since 2011.
WHAT: Bigfish was engaged to deliver technology solutions for a major office renovation project. This involved designing and delivering IT solutions for the new space, while ensuring seamless productivity for over 70 team members.
WHEN: April – July 2025, the firm’s busiest time of year.
The opportunity
LDB Group’s workspace was divided, both physically and in design. One side felt old and tired, and with a growing team, the environment began impacting their work experience. True to their commitment to ‘working as one’, LDB decided on a completely new fit-out to unite the team and elevate client interactions.
Technology would play a central role. With a structural teardown planned, this was an opportunity to upgrade core IT infrastructure, meeting and workstation elements, to explore how technology could improve daily functionality and performance.
The challenge
Practise Manager Connie Gigliuto said, “Maintaining staff morale and the supportive culture that LDB is known for was paramount in this.”
Productivity was also a key factor for the project. The project coincided with the end of financial year, a time that’s already pressure-packed for accounting firms like LDB. Bigfish was challenged to not only minimise downtime during business hours, but also enable high productivity through extended workdays, physical disruption.
This meant relocating the internet service, server and network equipment, and each individual workstation, to keep the business fully operational.
At the same time, Bigfish was responsible for designing, procuring and delivering the right technology for the new space, including:
- New server options to minimise the technology footprint.
- Continuous, reliable network access across the larger, unified office.
- Audio-visual and conferencing solutions for both whole-company and intimate client meetings.
- New devices and accessories to optimise functionality within the budget.
The solution
Bigfish approached the project as a fresh start for LDB Group’s IT environment. Drawing on insights built over their 14-year relationship, the team reimagined how technology could serve the firm’s future needs, without being limited by how things had been done before.
At the same time, staff stability was a top priority. This meant careful planning, proactive communications, and a structured but adaptable approach.
The final technology solutions included:
- A new physical server hosted in Bigfish’s local data center space, to optimise uptime and security while freeing up office space.
- Wireless access points and switches providing fast, seamless connectivity across the expanded office.
- Conferencing and audio-visual solutions tailored for six different meeting spaces. This included ensuring the 70+ team members could be seen and heard in their large breakout room.
- New workstations provisioned with monitors and accessories.
- Facilitation of the security system relocation.
Connie said Christian and the Solutions Team were “just awesome” in providing advice and sourcing equipment:
“There was a lot to upgrade, as we were not only planning for the now but also for future growth and accommodating a bigger team. It was about finding a balance between what you need and what you want, and where to spend the money. And they understood that through the whole journey. They were always patient and understanding.”
The experience
Connie explains LDB’s experience working with Bigfish:
“It was a positive experience from pre-planning through to completion. The amount of prep from an IT perspective was huge, but Bigfish guided us along the way to ensure we focused on our clients, while they took care of our IT.
“The Bigfish team was amazing through the process in helping our staff temporarily relocate in the initial stages of our renovation, through to assisting our team to settle in their new workspaces once the reno was completed. That really gave us peace of mind, that management didn’t have to battle with the day-to-day IT.
“[Technical Manager] Dan and his team were awesome in helping our team with all the nuances that come with IT and technology. They were great at keeping us updated on everything as it progressed. That helped us immensely.
“Nothing was too much for them.”
“The techs were paramount in making the transition seamless. Multitasking along the way, they would answer a question that a staff member would have while they’re busy trying to fit us out. Nothing was too much for them.”
The results
After 3 months of renovation, the LDB team settled into their new office spaces in the first week of July, with some moving ahead of schedule.
“Bigfish were really awesome at that point – they were able to be flexible to the needs of individuals in the business…it took that friction away.”
Moving into the new space hasn’t just meant a nicer design and new tech. It’s uplifted LDB’s service offering and brought their team closer.
“And it’s been a big change, especially for the meeting rooms. Having a great client experience is a really important part of our service offering, and IT plays a role in this. Both onsite and virtual, the technology makes it seamless and much more functional. Our new kitchen tech works so well in gathering our team together in a large area for our Town Halls, where you can join from anywhere and still feel part of the team.
“When we first started the renovation, we were all sharing a much smaller workspace. The team enjoyed working close together and making the best of the situation. Since finishing, that feeling of connection has just grown. We’ve changed our language around where we work, because the spaces are all equal now. We’re really working as one.”
So how can Bigfish keeping levelling up in projects like this?
“I’ll be honest, I can’t fault anything. With over a decade together, the service standard still remains – if anything, it’s increased. It was a really good experience.”
