Case Study: Consistency Counts
18 August 2025
By Jenna Polson | Case Study | No Comments
Stability and trust are key pillars of RDL Accountants’ success over the past 60 years.
That’s fitting for a firm dedicated to helping individuals and organisations navigate life’s big decisions. From individual retirement planning to not-for-profits’ compliance needs, RDL’s clients trust them as long-term partners.
Enduring relationships
RDL prides itself in “looking beyond the numbers”. They don’t just present a static picture, but the story those numbers tell about each client’s situation. Getting to know clients long-term, as these stories unfold, builds the trust that underpins strong working relationships.
“We aim to be the first call our clients make,” says Matthew Hung, Director at RDL Accountants. “Like a GP for business, they come to us with their questions first. They trust that we can work through a problem together, or refer them to the right specialist.”
Matthew also emphasises the value of long-tenure staff: “Our senior team doesn’t turn over. When they’re with us for 10, 15 years, and that gives clients consistency and confidence in us.”
Above and beyond
The service RDL prioritises for its clients reflects what they value in other business partnerships too.
“You want someone who doesn’t just say no, or give you technical jargon. You want them to say: ‘Here’s what we can do.’ That’s what Bigfish does for us.”
RDL has chosen Bigfish Technology as their IT solutions partner since 2008. It’s a relationship built on consistent, enduring connection.
“Having Dan from Bigfish get to know us back to front over the years has been invaluable,” says Matthew. “If there’s an issue, he jumps in and sorts it. I remember once during a migration project, Dan even dug into a vendor’s code to help solve the problem. That’s going above and beyond.”
Forward together
For RDL Accountants, IT isn’t just about fixing things when they break. It’s about staying ready for what’s next.
“A soon as we start thinking about where we might go moving forward, you know that’s always done in consultation with Bigfish.”
“A key risk is obviously cyber security. How do we protect as much as we can, but also keep things working efficiently? Especially because we’re holding a lot of sensitive data.
We rely on Bigfish to help us see where things are heading in technology, because they live and breathe it.”
Looking ahead, RDL sees opportunities in AI, but they’re conscious about choosing what’s right for their business.
“Every platform we’re using seems to have some new AI feature. But we don’t want 100 features we don’t use. It’s about finding what’s right for us.”
Partners you can count on
At Bigfish, we believe the right IT partner can take a business to the next level. We serve businesses like RDL Accountants to unlock their vision, with advice informed by their unique needs.
Ready to see what next-level IT could mean for your business? Let’s chat.
