After two decades in business, Bigfish Technology is a trusted, well-established operation. We’ve also developed and grown a lot over that time.
Change is largely driven by three key factors:
- The evolving technology and business landscape
- The contributions of both long-tenure and new team members
- A commitment to continually level-up to benefit both our business partners and team.
While some changes are gradual, there are decision points that can actively unlock the next level. In FY24-5, we decided to invest more time and resources in listening and responding to the needs of our team. This included a new employee engagement process, feedback and recognition initiatives, and a major office refurbishment.
We also committed to co-designing the Bigfish Company Values with our team.
Growing from our existing values, well-embedded by our long-tenure team members, it was time to recognise our maturing team’s needs. We’ve added many newer tech experts and relationship-focused professionals in recent years. And we’re now a distributed team, sharing consistent standards and culture across five different geographies.
Refreshing our company values was another important opportunity to level-up.
The co-design process
While we aim to lead by example, it’s our whole team’s experience that defines how we work at Bigfish. Our values are a commitment to what partners and team members can expect in all our day-to-day interactions. They had to be created as a team.
With a survey, focus groups and whole-company discussion we ensured everyone had opportunities to share and discuss how they see our approach at Bigfish.
The result: five core values that individually and collectively represent how we work at Bigfish. They inform every decision we make, how we celebrate and develop our team, and our approach to serving our partners.
Bigfish Company Values
Hardwired to Help
Bigfish began with a simple commitment: Making IT Work for You. That can-do spirit extends to everything we do. We search out ways to go the extra mile, for the satisfaction of a job done well. We’re ready to serve by default – it’s just how we’re wired.
Clear and Calm
Our clear communication makes the hard things easier. Sometimes we’re uncertain, but we’re never unclear. We make the technical accessible, show a path through the chaos, and lead the difficult conversations.
Progress with Purpose
Reliability matters. It’s what makes us a partner you can count on. But we’re not just steady-state; we seize the opportunity for better. Not for glory, ego, or competition, but driven by curiosity for the next level – for our partners, ourselves and our team.
Just Good People
There’s a human behind every device, and they deserve honesty, fairness, and care. We do what’s right, even when it’s uncomfortable. We earn trust through our empathy and principles, and we honour that trust every day.
Built for Business
We’re here to help businesses level up. That means everything we do is viewed through a commercial lens. We take the time to understand the goals, priorities, and realities at play — whether for another business or our own. We call out the trade-offs to drive informed decision-making, own our part in them, and celebrate shared success.
A huge thank you to the Bigfish team for their open and active engagement in the process. We are who we are because of your contributions.
