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Melbourne IT Support
IT Services to take your business to the next level. Trusted by over 500 Australian businesses.
Built in Melbourne.
Melbourne IT Support
IT Services to take your business to the next level. Trusted by over 500 Australian businesses.
Built in Melbourne.
Book your 20-minute Business IT Consultation
to explore what a next-level IT looks like for your business.
Complete IT Solutions
We keep your business connected, protected and productive. We deliver end-to-end IT solutions, guided by expert advice and tailored to your business.
Fixed Price Plans
Gain peace of mind with unlimited support, disaster recovery testing and device management at a predictable monthly rate.
24/7 Cyber Security
With continuous threat monitoring and remediation, we’ll keep you ahead of attackers and in step with the right standards.
Hardwired to Help
We combine deep technical expertise with genuine care. Our team goes the extra mile to deliver on your goals.
Proactive Device Management
We don’t wait for problems. Our proactive device lifecycle management keeps your productivity high and stress low.
Australia-Wide Support
With techs across Australia and the latest remote tools, we’ve got you covered wherever you do business.
Trusted by over 500 Australian Businesses
We have relied on the Bigfish team for IT services since 2011. Their service and reliability is outstanding, proactive alerts and quick response time keeps any downtime to a minimum.
Lee Rennie - Practice Manager LDB Group
Bigfish Technology didn’t just deliver a service; they became trusted partners in our mission.
Jason Callahan - Head of Clinical and Research Operations Melbourne Theranostic Clinic
Bigfish Technology demonstrate their understanding of our environment, especially in relation to the security and management of health data.
Helen Yaacoub - Development & Project Manager Blackburn Clinic
We have relied on the Bigfish team for IT services since 2011. Their service and reliability is outstanding, proactive alerts and quick response time keeps any downtime to a minimum.
Lee Rennie - Practice Manager LDB Group
Bigfish Technology didn’t just deliver a service; they became trusted partners in our mission.
Jason Callahan - Head of Clinical and Research Operations Melbourne Theranostic Clinic
Bigfish Technology demonstrate their understanding of our environment, especially in relation to the security and management of health data.
Helen Yaacoub - Development & Project Manager Blackburn Clinic
Melbourne IT Support for Your Business
Your Proactive Business Partner
Businesses stagnate with unreliable, transactional or reactive IT support. Escape the break-fix cycle with a partner who truly understands your business, brings proactive expertise, and delivers every time.
Seamless, Tailored Onboarding
Switching IT providers shouldn’t slow you down.
With a dedicated Account Manager and Technician, we’ll host a transition that’s simple, stress-free and tailored to your business.
Is your IT future-ready?
Bigfish Technology's complete IT solutions include:
• Reliable IT support
• IT strategy development
• Cyber security protection & assurance
• Human risk management and training
• Back-up, restoration & business continuity
• Proactive device lifecycle management
• Cloud and on-premises infrastructure
• Software licensing & integrations
• Phone and internet solutions
• IT project management
Book your free consultation today
Frequently Asked Questions
What’s involved in switching IT providers?
When you choose Bigfish Technology, you’re in safe hands. We’ve onboarded hundreds of businesses, and know how to deliver a smooth, stress-free transition.
Every business is unique, so your onboarding will be too. We’ll get to know your current IT environment and priorities, then tailor a process that works for you.
You can expect:
- A dedicated Account Manager and Primary Technician to guide the process.
- Facilitated information gathering to get you set up quickly.
- Attention to your priorities, whether that’s urgent fixes or a broader strategic review.
We need better IT… where do I start?
If you’ve realised IT is holding your business back, you’ve made the first step! We’ll guide you from here.
Start with an obligation-free chat: enquire through the form above, or simply call. We’ll ask a few questions about your business goals, current IT environment, and where you’re feeling the pressure. From there, we can walk you through the options available.
If you’re not ready to switch providers, we also offer one-off reviews and audits. This is a great way to get independent assurance or advice on what’s possible.
Who should partner with Bigfish Technology?
We believe great IT can take a business to the next level, and we love partnering with teams who share that mindset.
This spans any industry and sector, and we’ve proved invaluable for those managing huge datasets, high-security facilities and ultra-fast networks (as well as simpler needs!).
While our partners range from small not-for-profits to listed corporations, we’re at our best serving businesses with 20 – 200 staff, primarily located in eastern Australia.
Not sure if we’ll be a match? Reach out! We can talk through the factors that matter most, to help you make the right call for your business.
Where can you provide IT support?
Bigfish Technology has local technicians for regular onsite work across Melbourne, Sydney and Brisbane. We also travel for special projects in other locations as needed.
With the latest in remote monitoring and remediation technology, we confidently secure and support businesses Australia-wide and internationally.
What response times can I expect for IT support?
We get it: if something breaks, you need to know it’ll be handled fast.
Our service level guarantees ensure response times are matched to the situation at hand. For critical issues, we guarantee a response in less than 30 minutes during business hours. We also offer emergency support outside hours when you need it most.
How do your Fixed Price Plans work?
Our fixed price plans are designed to give you peace of mind at a predictable monthly rate.
Our mix-and-match model lets you to align your IT plan with your business priorities and goals. Plans are bundled across 3 key areas:
- Devices: Security and maintenance solutions per computer
- Users: Identity protection, back-ups and training per user
- Support: Unlimited helpdesk support, plus disaster recovery and lifecycle management options.
You set the level of coverage for each, based on the degree of proactivity and protection you value. Extra services can be added at any time.
We’d love to chat about tailoring a package for your business.