Melbourne Managed IT Support

IT Services to take your business to a whole new level. Trusted since 1999.

Melbourne Managed IT Support

IT Services to take your business to a whole
new level. Trusted since 1999.

FREE IT assessment with a Bigfish Technology specialist

Valued at $499

February Offer!

Get a FREE IT assessment with a Bigfish Technology specialist

Valued at $499
- Managed IT
- Cloud Services
- Telecommunications
- IT Strategy

    Thank you for your message.
    You will hear back from one
    of the Big Fish Tech team in
    less than 24 hours!.

    MANAGED IT PLANS

    ESSENTIAL SUPPORTMonthly from

    $10 / User

    • Managed anti-virus software
    • Microsoft Windows Patch management & reporting
    • Back up services
    • Patch management
    • Technical support
    BOOK FREE ASSESSMENT

    PROACTIVE MONITORING & MANAGEMENTMonthly from

    $25 / User

    • 24/7 IT monitoring of computers
    • Managed anti-virus software
    • Technical Support
    • Scheduled preventative maintenance
    • After hours response to critical alerts
    • Backup Monitoring and Management
    • Microsoft Windows Patch management & reporting
    BOOK FREE ASSESSMENT

    FIXED PRICE ITMonthly from

    $50 / User

    • All call-outs
    • Anti-virus software
    • Office 365 support
    • Remote desktop
    • Unlimited business application support
    • Web protection filtering
    • Scheduled preventative maintenance
    • Hardware support
    • Mobile device support
    BOOK FREE ASSESSMENT

    24/7 IT SUPPORT

    With 24/7 IT care and fast issue response, you can focus on maximising company uptime.

    COMPREHENSIVE RESULTS

    We offer minimal to full comprehensive support for access to expert advice and fast issue response around the clock!

    TAILORED IT STRATEGY

    Each business is unique and so are their IT needs. Try one of our unique tailored plans.

    TRUSTED BY MELBOURNE

    We’ve delivered IT solutions for over 450 clients including SMEs in the financial, accounting and medical industries.

    PROTECTION & STABILITY

    Our IT experts will ensure your systems are stable and your information is protected.

    ONSITE & REMOTE SUPPORT

    Providing on-site and remote support, with expertise across all of your infrastructure needs, we are one of the most successful support providers throughout Australia.

    February Offer!

    Get a FREE IT assessment with a Bigfish Technology specialist

    Valued at $499
    - Managed IT
    - Cloud Services
    - Telecommunications
    - IT Strategy

      Thank you for your message.
      You will hear back from one
      of the Big Fish Tech team in
      less than 24 hours!.

      EXPERT IT CONSULTATION FOR MELBOURNE BUSINESSES

      SMALL TO MEDIUM ENTERPRISE IT SUPPORT

      Bigfish are experts in around the clock secure and reliable IT maintenance and support services. This includes cloud services, telecommunications support, and IT strategy. We understand the importance of data security, confidentiality and the need for dependable systems that won’t let you down in your busiest times.

      IT SUPPORT MELBOURNE

      Bigfish works with leading software companies and carefully planned systems to provide high performing and fast solutions, all the while ensuring data integrity and uptime tp support businesses in Melbourne for all IT needs.

      OVER 450 HAPPY CLIENTS

      Lee Rennie - Practice Manager

      We have relied on the Bigfish team for IT services since 2011. Their service and reliability is outstanding, proactive alerts and quick response time keeps any downtime to a minimum.

      Lee Rennie - Practice Manager LDB Group
      Bruce Saward - Principal

      As an accounting firm, having our entire network 100% operational is crucial and Bigfish is immediately responsive if we ever have any glitches.

      Bruce Saward - Principal Saward Dawson
      Helen Yaacoub - Development & Project Manager

      Big Fish Tech have demonstrated their understanding of the limitations and idiosyncrasies of the healthcare environment, especially in relation to the security and management of health data.

      Helen Yaacoub - Development & Project Manager Blackburn Clinic

      Frequently Asked Questions

      What is the cloud?

      The Cloud means you are using offsite hardware and software to deliver a service to you. Bigfish has extensive cloud infrastructure and solutions that we control end to end so that we can deliver fast, reliable and cost effective cloud solutions to you. By using the cloud you no longer need to invest in expensive hardware and software yourself but can simply turn on (or off) services as they are needed.  The cloud has been around since the Internet started, however more recently has become increasingly popular as more and more services can be reliably moved to the cloud.  Everyone’s needs are unique so we will work with you to make the most out of cloud services.

      Do you Support our Software?

      Yes – we are the first point of call for all of your IT needs. To find out more about our experience with your specific software please contact us to discuss further. Popular software programs that we have extensive experience in supporting and maintaining includes MYOB, Xero, Intuit, Genie, ZedMed, Best Practice and Oasis – and the list goes on. After providing IT support for almost 20 years we have extensive experience across a wide range of programs.

      What is virtualisation?

      Virtualisation makes the most of your IT investment by running multiple systems on one piece of hardware. This in turn allows for extra fast recovery and migrations as well as expansions and moves. Our Melbourne Data Centre uses virtualisation to improve redundancy and provide the highest levels of uptime to provide you the reliability that your cloud IT services need.

      Why do I a need Disaster Recovery Plan?

      If your business cannot last without your critical data and programs then it needs a Disaster Recovery Plan. We can affordably store your data and provide guaranteed uptime to remove the stresses and problems associated with data management. Machines and hardware will fail, hackers use new technologies, people will make mistakes and nature is unpredictable – due to all of these things you need a disaster recovery plan to ensure your information is available at all times.

      Can I choose what is included in my IT Managed Service?

      Yes you can! Unlike an in-house team, you can manage your IT costs daily! You can even turn off and on at any point in time our optional extras. With manageable billing and IT support that’s responsive and effective, you can focus on what’s really important; your business.

      February Offer!

      Get a FREE IT assessment with a Bigfish Tech specialist

      Valued at $499
      - Managed IT
      - Cloud Services
      - Telecommunications
      - IT Strategy

        Thank you for your message.
        You will hear back from one
        of the Big Fish Tech team in
        less than 24 hours!.

        February Offer!

        Get a FREE IT assessment with a Bigfish Technology specialist

        Valued at $499
        - Managed IT
        - Cloud Services
        - Telecommunications
        - IT Strategy

          Thank you for your message.
          You will hear back from one
          of the Big Fish Tech team in
          less than 24 hours!.